Effective Date: June 2026

Welcome to Softpay Innovations Pvt. Ltd. By accessing or using our website, merchant dashboard, QR payment services, APIs, or related products, you agree to comply with these Terms & Conditions.

1. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Services

Softpay provides digital payment solutions including:

• QR Payment Solutions
• Merchant Dashboard
• Payment Analytics
• Transaction Reports
• API Integration Services
• Payment Notifications
• Business Management Tools

Additional services may be introduced from time to time.

3. Merchant Responsibilities

Users agree to:

• Provide accurate registration information
• Maintain the confidentiality of login credentials
• Use services only for lawful business purposes
• Complete KYC requirements when requested
• Notify Softpay immediately of unauthorized account access

4. Prohibited Activities

Users shall not:

• Engage in fraudulent transactions
• Use the platform for illegal activities
• Attempt unauthorized access to systems
• Disrupt platform operations
• Misrepresent business information

Violation may result in immediate account suspension or termination.

5. Payment Processing

Payment processing is subject to:

• Banking partner availability
• UPI network operations
• Regulatory guidelines
• System maintenance schedules

Softpay is not responsible for delays caused by external banking or payment networks.

6. Intellectual Property

All website content, logos, software, graphics, trademarks, and technology remain the exclusive property of Softpay Innovations Pvt. Ltd.

Unauthorized reproduction or distribution is prohibited.

7. Limitation of Liability

Softpay shall not be liable for:

• Indirect or consequential damages
• Business interruption
• Loss of profits
• Third-party service failures
• Network outages beyond our control

Our liability shall be limited to the extent permitted under applicable law.

8. Service Availability

We strive for continuous service availability but do not guarantee uninterrupted access due to maintenance, upgrades, or unforeseen technical issues.

9. Account Suspension

Softpay reserves the right to suspend or terminate any account involved in:

• Fraudulent activity
• Policy violations
• Regulatory non-compliance
• Misuse of services

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts in Nagpur, Maharashtra.

11. Changes to Terms

Softpay may modify these Terms & Conditions at any time. Continued use of the services constitutes acceptance of the updated Terms.