Last Updated: June 2026
Welcome to Softpay Innovations Pvt. Ltd. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our website, merchant dashboard, mobile applications, or payment solutions.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Business Name
- Business Address
- KYC Documents
- GST Details (if applicable)
- Bank Account Information
- UPI ID and Merchant Details
Transaction Information
- Payment Amount
- Transaction ID
- Settlement Information
- Payment Status
- QR Payment History
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Cookies
- Website Usage Data
2. How We Use Your Information
Your information is used to:
- Create and manage merchant accounts
- Process digital payments securely
- Generate QR codes and payment links
- Provide transaction notifications
- Generate business analytics and reports
- Improve our products and services
- Verify identity and comply with regulatory requirements
- Prevent fraud and unauthorized activities
- Provide customer support
3. Data Security
Softpay implements industry-standard security measures to protect your information, including:
- Secure encrypted connections
- Access control mechanisms
- Regular security monitoring
- Data backup procedures
- PCI-compliant payment practices where applicable
While we take every reasonable measure to protect your data, no online system can guarantee absolute security.
4. Sharing of Information
We do not sell or rent your personal information.
Information may be shared only with:
- Banking partners
- UPI/payment processing partners
- Regulatory authorities when legally required
- Technology providers supporting our services
All partners are required to maintain appropriate confidentiality and security standards.
5. Cookies
Our website may use cookies to:
- Improve user experience
- Remember preferences
- Analyze website performance
- Enhance security
Users may disable cookies through their browser settings, although some features may not function properly.
6. Data Retention
We retain personal and transaction data only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
7. User Rights
You may request to:
- Access your personal information
- Update inaccurate information
- Request deletion where legally permissible
- Withdraw consent for marketing communications
8. Third-Party Services
Our platform may integrate with banks, UPI networks, payment gateways, APIs, and other third-party services. Their privacy practices are governed by their own policies.
9. Policy Updates
Softpay reserves the right to update this Privacy Policy at any time. Updated versions will be published on this page with the revised effective date.
10. Contact Us
Softpay Innovations Pvt. Ltd.
S1 Purnima House, Plot No.1084/87, Majjidana Colony, Nagpur – 440008, Maharashtra, India
Phone: +91 9156222221
Email: support@softpayy.com
